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FAQs

How are the seashells you use collected?

We partner with an amazing group of individuals in Florida that handpick each shell from the beach, being careful not to remove any with live creatures. Many of these individuals even do ocean conservation work in their free time!

Can I wear my jewelry while showering?

We do not recommend exposing your jewelry to soaps and chemicals that could cause it to lose its shine faster than it normally would. Our jewelry is made with 14K gold and sterling silver plated or filled materials. See our full guide to product care instructions here

How can I choose a shell color?

Simply leave us a note on the checkout page detailing what color shell you would like and we will do our best to accommodate! 

Are the seashells you use naturally colored?

Yes, all of our shells are 100% natural and not altered in any way. If you'd like to restore the shine to your shell, you can add a small amount of mineral oil (such as coconut or baby oil) to the shell area.

How can I make changes to my order or return my order?

If you have any questions or concerns regarding your order, please contact us at info@clamandclasp.com. 

How long does shipping take?

If you choose the free USPS option at checkout, shipping should take 1-3 days from the time of fulfillment. Orders are shipped from Irvine, CA and are typically fulfilled within 24-48 hours if placed Mon-Fri, and on the next business day if placed on a weekend or holiday.

Do you ship internationally?

Yes! International shipping, depending on the option you choose, can take anywhere from 11-20 business days. We use an international distribution service that keeps you updated via email on the status of your shipment. 

We are not responsible for any additional shipping charges other than those seen at checkout, and will not refund for them. Customers are responsible for paying International Customs Charges. If your package was sent back to us because it was not picked up at customs, we will not resend your package. Instead, we will refund you for your order minus shipping.