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Wholesale Terms & Conditions

Hi there! We love our vendors and are happy to share our products with new shops!

New Accounts

For first time customers of Clam & Clasp, the minimum order value is $350. Initial orders for new accounts must be paid for before items are shipped. We will contact you with your order total and a digital invoice after you place an order.


Placing an Order

Submit your order via email to info@clamandclasp.com by sending a list of SKUs (or product names) and quantities. We can also provide an order form to you via email or google drive upon request. Upon receiving your order, we will send you a digital invoice for the total amount due including shipping.


Re-Orders

A $100 minimum order is required for re-orders. If you are one of our returning vendors and would like to pay within 15 days of your order, let us know and we will update your invoice. Late payments are subject to a 5% late fee for every 15 days past due.


Changes to Orders

Any changes or cancellations to orders must be made within 48 hours to info@clamandclasp.com.


Wholesale Pricing

All prices are listed in US dollars. All authorized retailers will receive 50% off the MSRP, plus the cost of shipping. We will cover 50% of the shipping costs for any orders over $500. We cover the cost of postal insurance for any shipments through USPS.


MSRP

Products purchased from Clam & Clasp should only be sold at the manufacturer’s suggested retail price (MSRP). In the event the Wholesale Account chooses to place the products for sale at a discount, the Wholesale Account should not discount the products more than 15% below MSRP. Permission for special sale events beyond the 15% discount by the Wholesale Account must be requested in writing to Clam & Clasp.


Delivery and Shipping

Though your shipment may go out earlier, please allow at least 10-14 days from the time of your order for completion of items. Larger orders may require more time; please contact us for information about availability. Shipping/handling charges will be calculated and added to your order total when the order is ready to ship. Your preferred shipping carrier may be used if you agree to assume any additional transportation charges.

 

Method of Payment

Payment via credit card (Visa, MasterCard, American Express, Discover), bank transfer/direct deposit, Paypal and checks are all accepted forms of payment. Checks returned due to insufficient funds are subject to charges for reimbursement of bank fees and other incurred costs.


Stock

If there is anything on your order that is out of stock, we will contact you promptly to determine if you’d like to replace, cancel or backorder the items. If backordered products are in stock at the time of your next order they will be added to your order without duplication. Outstanding back-orders will be shown on each invoice. If you wish to cancel any back-order or not have back-orders listed at all, please inform us. Backorders under $300 will be shipped on the same terms as outlined in shipping section above. For back orders over $300 no shipping charges will apply.


Nature of Handmade Products

All of our products are handmade using natural seashells. Due to the nature of our raw materials and production method, each product varies slightly.


Damages and Defects

Please inspect all shipments immediately upon arrival. Please contact Clam & Clasp at info@clamandclasp.com within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.

 

Returns

Returns must be made in writing directly to Clam & Clasp within 7 days of delivery date quoting invoice number and reasons. No returns are acceptable without Clam & Clasp prior approval and delivery instructions for transport. Shipping will be charged. For any products returned for other reasons than manufacturer defect (as described above), there is a re-stocking charge of 15% plus shipping chargeable to customer. Please email us with details of the product prior to returning it.


International Orders

We do not ship international wholesale orders at this time. We have experienced too many customs and shipping complications to make this worthwhile for the customer.

Thank you!

info@clamandclasp.com

(657) 464-3168